FAQ

How can I compare different Pedego models?

The following chart was designed to make it easy for you to choose the right Pedego for you.

pedego-model-comparison-chart

Pedego Electric Bikes have more similarities than differences. Every Pedego is designed in California and built with quality, brand name components from the ground up. Our philosophy is that a bike is only as great as it’s weakest part, so we never cut corners. The diagram below shows the standard features that all Pedegos share.

standard-pedego-features

Which battery should I choose?

Pedego offers four different batteries that are classified by their voltage and amp-hour ratings. The voltage determines how powerful the bike will feel and the amp-hours determine how far you can go on a single charge.

Choosing the right battery for you depends on your individual needs and budget.

36V 48V
10Ah Experience shows that most people are completely satisfied with the standard 36V 10Ah battery. It usually provides more than enough power and range, and it’s the most affordable option. The more powerful 48V 10Ah battery is best for riders over 90kg and for overcoming steep hills or strong headwinds. It is also the most popular because the extra power makes it more fun and exciting to ride.
15Ah The extended range 36V 15Ah battery is best for trips over 35 kilometres (21 miles) or if you plan to pedal very little (or not at all). It can really come in handy to have excess capacity. The brand new 48V 15Ah battery is the best of both worlds. It has all the power of the 48V 10Ah battery and the extended range of the 36V 15Ah.

How far can I go?

The short answer to this question is far enough! Generally speaking, any Pedego battery should last longer than you. We don’t hear many stories of people running out of juice.

With that said, this can be a complicated question because there isn’t a “standard” and everybody makes vastly different claims about range. So we’ll go over some simple math that can help you objectively predict the range of any electric bike.

All batteries have both a Voltage (V) and Amp Hour (Ah) rating. If you multiply the two together, you get Watt Hours (Wh). Watt Hours is an objective measurement of the actual amount of energy stored in a battery.

Volts x Amp Hours = Watt Hours

This is where it gets tricky, because there are so many variables. On average, you can expect to use between 7-15 watt hours per kilometre. This number fluctuates so much because of differences in terrain, rider weight, weather, speed, and most importantly how much you pedal.

Below is a table with all the facts about each Pedego battery and the estimated range for an average rider.

Volts Amp Hours Watt Hours Estimated Range (7-15 Wh/km)
Standard 36 10 360 24-50 km (7-15 Wh/km)
Long Range 36 15 540 36-77 km
Powerful 48 10 480 32-68 km
Premium 48 15 720 48-103 km

How long until a battery needs to be replaced?

You can expect your battery to last about 2-4 years.

Lithium batteries usually don’t just stop working altogether, what happens is they gradually lose their capacity over time.

Pedego batteries are backed up by an industry-leading three year warranty, where the first year is guaranteed 100% and the next two years are pro-rated based on how long you’ve had the battery.

To prolong the life of your battery it’s suggested that you avoid discharging it completely too often i.e. keep it topped up. If you are storing the battery for long periods of time, check it regularly to make sure it has at least two green lights. This is very important as if the battery is allowed to go flat for a long period of time (no green lights), it may not be recoverable. Although less critical, ideally you should also try and avoid storing it at 100% for too long. For example, if you only go for short rides charge it every few days rather than every day. Similarly, before storing for winter, go for a short ride after charging your battery to ensure it isn’t stored at 100%.

How long does it take to charge?

A battery will charge is between 2-6 hours with a standard wall outlet.

There is no memory, so you don’t have to worry about discharging it completely, and it’s best to recharge it regularly as discussed above.

It uses very little energy- usually about ten cents worth.

And it includes a smart charger that will automatically shut off when it’s done.

What is the battery made of?

samsung-battery-cellsPedego batteries are made up of individual Li-ion cells designated 18650 because of their size (18mm x 65mm). These are very common batteries found in countless consumer electronics, electric bicycles, and even electric cars.

There are basically two types of 18650 cells- those made by the three major, name brand suppliers (Sony, Panasonic, and Samsung), and everything else. The name brand cells are much more safe and reliable than the cheaper cells.

Pedego Electric Bikes use premium cells made by Samsung, which is the world’s largest Li-Ion battery supplier.

The benefits of these cells are three fold:

Safety

The cells we use exceed all the UL requirements, which is the gold standard for battery safety certification.

Each cell is protected by a puncture resistant steel cylinder, and they are separated from each other in the battery pack to prevent fire.

Reliability

Pedego is able to offer an industry leading three year limited warranty because of technological advances that have prolonged the life cycle of our batteries.

The manufacturing process and quality control of the cells themselves has significantly improved over the years, and there is an extremely low failure rate.

The connections between the cells have also evolved and improved to prevent bad connections and premature battery failure.

Performance

The number one reason 18650 cells are so wildly popular is their incredible performance capabilities.

They are remarkably energy dense delivering an abundance of power (up to 675 wh/L and 252 wh/kg) with very little space and weight.

These little cells really deliver the goods!

Can I charge the battery by pedaling?

The battery is charged by plugging it into the wall, and the more you pedal the farther you can go. Your pedaling conserves the battery, but it doesn’t actually charge it.

The technology does exist that would allow you to charge your bike by pedaling, but we’ve found that it just doesn’t make sense in the real world.

Even under the most ideal conditions, like riding downhill, the amount of energy you would get back is negligible. With our large capacity batteries giving ranges of up to 100 km (60 miles), range anxiety should be a thing of the past!

Throttle & Pedal Assist: What’s the difference and which is better?

Throttle

In Canada, we are fortunate to have the luxury of throttles on our electric bikes which are forbidden in Europe.

Throttles provide full power on demand and Canadians love this option as it gives greater flexibility in how the electric bikes can be ridden.

They’re especially helpful for getting started from a standstill (sometimes it can be awkward to gain momentum), getting a quick burst of power to climb a hill, and safely getting through an intersection. If you’re unable or simply don’t feel like pedaling for whatever reason, it’s ok.

Pedal Assist

Pedal assist, or Pedelec systems, sense your pedaling and provide assistance automatically.

They’re most popular among experienced cyclists that want a more natural, “bike-like” riding experience.

Pedal assist is wonderful for long rides with few stops on relatively flat ground because you can just relax and enjoy the ride without holding a throttle in place or even thinking about the bike as “electric” at all.

Both is Best

Our experience shows that the ideal electric bike has both pedal assist and a throttle with the next best thing being one with only a throttle.

All Pedego Electric Bikes sold in Canada have a throttle, and almost all of them also have the option of pedal assist.

We don’t have any bikes that are pedal assist only (except what we send overseas) simply because most people don’t like them. Even folks that can’t live without pedal assist usually still want the option of using a throttle.

How fast can I go?

All Pedegos are governed at 32 kph (20 mph) in accordance with the Transport Canada definition of a ‘power assisted bicycle’.

What maintenance is required?

Aside from keeping your battery charged, maintaining a Pedego Electric Bike is the same as any bicycle.

After the bike’s been ridden about 150 kilometres (90 miles) you’ll need a basic tune-up. This is standard procedure for all new bikes as they’re broken in.

The most important (and simple) thing you can do is check your tire pressure regularly, and keep them inflated as indicated on the tire.

If you’re riding in wet conditions, you’ll want to take extra care and make sure you keep your drive-train clean and well-lubed.

As with any bike, it is recommended that you regularly check the key fastenings like the axle nuts and stem nuts to ensure nothing has come loose while riding.

Other than that, you’re likely to need minor adjustments from time to time, and even the best parts do eventually wear out. We suggest that you bring your bike to your local Pedego dealer for a check-up at least once or twice a year to ensure the most safe and pleasant riding experience.

Still have questions? Drop us a line. We’d love to hear from you!