Privacy Policy & Terms and Conditions
Termes et conditions de la politique de respect de la vie privée
The Privacy Policy and Terms and Conditions apply to all of the products, services and websites offered by VOLTAGE BIKES LTD. (TRADING AS PEDEGO ELECTRIC BIKES CANADA AND HEREBY KNOWN AS PEDEGO ELECTRIC BIKES CANADA), or its subsidiaries or affiliated companies; collectively, PEDEGO ELECTRIC BIKES CANADA’s “services”.
Les termes et conditions de la politique de respect de la vie privée s’applique à tous les produits, services et sites web offerts par VOLTAGE BIKES LTD” (opérant sous le nom PEDEGO ELECTRIC BIKES CANADA et étant reconnu sous ce nom), ou à ses entreprises partenaires ou affiliées, reconnu collectivement comme les services de PEDEGO ELECTRIC BIKES
Information we collect and how we use it.
L’information recueilli et son usage
In order to provide our full range of services, we may collect the following types of information:
Information you provide – When you provide us your email address, sign up for a PEDEGO ELECTRIC BIKES CANADA account or other PEDEGO ELECTRIC BIKES CANADAservice or promotion that requires registration, we ask you for personal information (such as your name, email address and an account password). For certain services, we also request credit card or other payment account information which we maintain in encrypted form on secure servers. We may combine the information you submit under your account with information from other PEDEGO ELECTRIC BIKES CANADA services or third parties in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt-out of combining such information.
Cookies – When you visit Pedegoelectricbikes.ca, we send one or more cookies – a small file containing a string of characters – to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences and tracking user trends, such as how people search. PEDEGO ELECTRIC BIKES CANADA also uses cookies in its advertising services to help advertisers and publishers serve and manage ads across the web. We may set a cookie in your browser when you visit a website and view or click on an ad supported by PEDEGO ELECTRIC BIKES CANADA’s advertising services.
Log information – When you access PEDEGO ELECTRIC BIKES CANADA services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
User communications – When you send email or other communications to PEDEGO ELECTRIC BIKES CANADA, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
Affiliated sites – We offer some of our services in connection with other web sites. Personal information that you provide to those sites may be sent to PEDEGO ELECTRIC BIKES CANADA in order to deliver the service. We process such information in accordance with this Privacy Policy. The affiliated sites may have different privacy practices and we encourage you to read their privacy policies.
Links – PEDEGO ELECTRIC BIKES CANADA may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our search technology, customized content and advertising.
Other sites – This Privacy Policy applies to PEDEGO ELECTRIC BIKES CANADA services only. We do not exercise control over the sites displayed as search results or links from within our various services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.
PEDEGO ELECTRIC BIKES CANADA only processes personal information for the purposes described in this Privacy Policy and/or the supplementary privacy notices for specific services. In addition to the above, such purposes include:
• Providing our services to users, including the display of customized content and advertising;
• Auditing, research and analysis in order to maintain, protect and improve our services;
• Ensuring the technical functioning of our network; and
• Developing new services.
You can find more information about how we process personal information by referring to the supplementary privacy notices for particular services.
PEDEGO ELECTRIC BIKES CANADA processes personal information on our servers in Canada and in other countries. In some cases, we process personal information on a server outside your own country. We may process personal information to provide our own services. In some cases, we may process personal information on behalf of and according to the instructions of a third party, such as our advertising partners.
Choices for personal information
When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.
If we propose to use personal information for any purposes other than those described in this Privacy Policy and/or in the specific service privacy notices, we will offer you an effective way to opt-out of the use of personal information for those other purposes. We will not collect or use sensitive information for purposes other than those described in this Privacy Policy and/or in the supplementary service privacy notices unless we have obtained your prior consent.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some PEDEGO ELECTRIC BIKES CANADA features and services may not function properly if your cookies are disabled.
Pour pouvoir offrir tous nos services, nous pouvons recueillir certain type d’information:
Informations que vous fournissez – Lorsque vous nous fournissez votre adresse e-mail, ouvrez un compte de PEDEGO ELECTRIC BIKES CANADA ou tout autre service ou promotion de PEDEGO ELECTRIC BIKES CANADA qui nécessite une inscription, nous vous demandons des informations personnelles (tel que votre nom, adresse courriel et mot de passe de pour compte). Pour certains services, nous demandons également une carte de crédit ou d’autres informations de paiement que nous conservons sous forme cryptée sur des serveurs sécurisés. Nous pouvons combiner les informations que vous soumettez sous votre compte avec des informations provenant d’autres services PEDEGO ELECTRIC BIKES CANADA ou de tiers afin de vous offrir une meilleure expérience et d’améliorer la qualité de nos services. Pour certains services, nous pouvons vous donner la possibilité de refuser de combiner ces informations.
Cookies – Lorsque vous visitez Pedegoelectricbikes.ca, nous envoyons un ou plusieurs cookies – un petit fichier contenant une chaîne de caractères – à votre ordinateur qui identifie de manière unique votre navigateur. Nous utilisons ces cookies pour améliorer la qualité de notre service en stockant les préférences des utilisateurs et en suivant les actions des utilisateurs, tel que la façon dont les gens recherchent. PEDEGO ELECTRIC BIKES CANADA utilise également des cookies dans ses services publicitaires pour aider les annonceurs et les éditeurs à diffuser et gérer des annonces sur le Web. Nous pouvons placer un cookie dans votre navigateur lorsque vous visitez un site Web et consultez ou cliquez sur une annonce prise en charge par les services publicitaires de PEDEGO ELECTRIC BIKES CANADA.
Information d’accès- Lorsque vous accédez aux services de PEDEGO ELECTRIC BIKES CANADA, nos serveurs enregistrent automatiquement les informations que votre navigateur envoie chaque fois que vous visitez un site Web. Ces données de serveur peuvent inclure des informations tel que votre demande Web, l’adresse du protocole Internet, le type de navigateur, la langue du navigateur, la date et l’heure de votre demande et un ou plusieurs cookies qui peuvent identifier de manière unique votre navigateur.
Communications de l’utilisateur – Lorsque vous envoyez des courriels ou d’autres communications à PEDEGO ELECTRIC BIKES CANADA, nous pouvons conserver ces communications afin de traiter vos demandes, répondre à vos demandes et améliorer nos services.
Sites affiliés – Nous proposons certains de nos services en relation avec d’autres sites Web. Les renseignements personnels que vous fournissez à ces sites peuvent être envoyés à PEDEGO ELECTRIC BIKES CANADA afin de fournir le service. Nous traitons ces informations conformément à cette politique de confidentialité. Les sites affiliés peuvent avoir des pratiques de confidentialité différentes et nous vous encourageons à lire leurs politiques de confidentialité.
Liens internet – PEDEGO ELECTRIC BIKES CANADA peut présenter des liens dans un format qui nous permet de savoir si ces liens ont été suivis. Nous utilisons ces informations pour améliorer la qualité de notre technologie de recherche, du contenu personnalisé et de la publicité.
Autres sites – Cette politique de confidentialité s’applique uniquement aux services PEDEGO ELECTRIC BIKES CANADA. Nous n’exerçons aucun contrôle sur les sites affichés sous forme de résultats de recherche ou de liens à partir de nos différents services. Ces autres sites peuvent placer leurs propres cookies ou autres fichiers sur votre ordinateur, collecter des données ou vous demander des informations personnelles.
PEDEGO ELECTRIC BIKES CANADA traite uniquement les renseignements personnels pour les usages décrits dans la présente politique de confidentialité et / ou les avis de confidentialité supplémentaires pour des services spécifiques. En plus de ce qui précède, ces objectifs comprennent:
• Fournir nos services aux utilisateurs, y compris l’affichage de contenu personnalisé et de publicité;
• Audit, recherche et analyse pour maintenir, protéger et améliorer nos services;
• Assurer le fonctionnement technique de notre réseau; et
• Développer de nouveaux services.
Vous pouvez trouver plus d’informations sur la façon dont nous traitons les informations personnelles en vous référant aux avis de confidentialité supplémentaires pour des services particuliers.
PEDEGO ELECTRIC BIKES CANADA traite des informations personnelles sur nos serveurs au Canada et dans d’autres pays. Dans certains cas, nous traitons les informations personnelles sur un serveur en dehors de votre propre pays. Nous pouvons traiter des informations personnelles pour fournir nos propres services. Dans certains cas, nous pouvons traiter des informations personnelles au nom et selon les instructions d’un tiers, comme nos partenaires publicitaires.
Information Sharing
Vos choix en matière de renseignement personnels
PEDEGO ELECTRIC BIKES CANADA only shares personal information with other companies or individuals outside of PEDEGO ELECTRIC BIKES CANADA in the following limited circumstances:
• We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
• We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
• We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of PEDEGO ELECTRIC BIKES CANADA, its users or the public as required or permitted by law.
If PEDEGO ELECTRIC BIKES CANADA becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.
We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users who searched for a particular term, for example, or how many users clicked on a particular advertisement. Such information does not identify you individually.
Please contact us for any additional questions about the management or use of personal data.
Lorsque vous vous inscrivez à un service particulier qui nécessite une inscription, nous vous demandons de fournir des informations personnelles. Si nous utilisons ces informations d’une manière différente de l’objectif pour lequel elles ont été collectées, nous vous demanderons votre consentement avant une telle utilisation.
Si nous proposons d’utiliser les informations personnelles à des fins autres que celles décrites dans la présente politique de confidentialité et / ou dans les avis de confidentialité des services spécifiques, nous vous proposerons un moyen efficace de refuser l’utilisation des informations personnelles à ces autres fins. Nous ne collecterons ni n’utiliserons d’informations sensibles à des fins autres que celles décrites dans la présente politique de confidentialité et / ou dans les avis de confidentialité des services supplémentaires, sauf si nous avons obtenu votre consentement préalable.
La plupart des navigateurs sont initialement configurés pour accepter les cookies, mais vous pouvez réinitialiser votre navigateur pour refuser tous les cookies ou pour vous indiquer lorsqu’ un cookie est envoyé. Cependant, certaines fonctionnalités et services de PEDEGO ELECTRIC BIKES CANADA peuvent ne pas fonctionner correctement si vos cookies sont désactivés.
PEDEGO ELECTRIC BIKES CANADA ne partage de renseignements personnels avec d’autres sociétés ou individus autre que PEDEGO ELECTRIC BIKES CANADA que dans les cas limités suivants:
• Vous nous accordés votre consentement. Nous demandons votre consentement pour le partage de toute information personnelle sensible.
• Nous fournissons ces informations à nos filiales, sociétés affiliées ou autres entreprises ou personnes de confiance dans le but de traiter des informations personnelles en notre nom. Nous exigeons que ces parties acceptent de traiter ces informations sur la base de nos instructions et conformément à la présente politique de confidentialité et à toute autre mesure de confidentialité et de sécurité appropriée.
• Nous croyons de bonne foi que l’accès, l’utilisation, la conservation ou la divulgation de ces informations est raisonnablement nécessaire pour (a) satisfaire à toute loi, réglementation, procédure légale ou demande gouvernementale exécutoire applicable, (b) appliquer les Conditions d’utilisation applicables, y compris les enquêtes des violations potentielles de celles-ci, (c) détecter, prévenir ou traiter autrement la fraude, la sécurité ou les problèmes techniques, ou (d) protéger contre les dommages imminents aux droits, à la propriété ou à la sécurité de PEDEGO ELECTRIC BIKES CANADA, de ses utilisateurs ou du public, au besoin ou autorisé par la loi.
Si PEDEGO ELECTRIC BIKES CANADA est sujet à une fusion, une acquisition ou toute autre forme de vente, en tout ou en parties, nous vous en informerons avant que les informations personnelles ne soient transférées et soient soumises à une politique de confidentialité différente.
Nous pouvons partager avec des tiers certaines informations agrégées non personnelles, telles que le nombre d’utilisateurs qui ont recherché un terme particulier, par exemple, ou le nombre d’utilisateurs qui ont cliqué sur une publicité particulière. Ces informations ne vous identifient pas individuellement.
Veuillez nous contacter pour toute question supplémentaire concernant la gestion ou l’utilisation de vos données personnelles.
Information security
Partage de l’information
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal information to PEDEGO ELECTRIC BIKES CANADA employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations.
Nous prenons les mesures de sécurité appropriées pour nous protéger contre tout accès non autorisé ou toute modification, divulgation ou destruction non autorisée des données. Ceux-ci comprennent des examens internes de nos pratiques de collecte, de stockage et de traitement des données et des mesures de sécurité, ainsi que des mesures de sécurité physiques pour se prémunir contre l’accès non autorisé aux systèmes où nous stockons des données personnelles.
Nous limitons l’accès aux informations personnelles aux employés, sous-traitants et agents de PEDEGO ELECTRIC BIKES CANADA qui ont besoin de connaître ces informations pour exploiter, développer ou améliorer nos services. Ces personnes sont liées par des obligations de confidentialité et peuvent être soumises à des mesures disciplinaires, y compris le licenciement et des poursuites pénales si elles ne respectent pas ces obligations.
Data integrity
Authenticité des données
PEDEGO ELECTRIC BIKES CANADA processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.
PEDEGO ELECTRIC BIKES CANADA traite les renseignements personnels uniquement aux fins pour lesquelles ils ont été recueillis et conformément à la présente politique de confidentialité ou à tout avis de confidentialité spécifique au service applicable. Nous examinons nos pratiques de collecte, de stockage et de traitement des données pour nous assurer de ne collecter, stocker et traiter que les informations personnelles nécessaires pour fournir ou améliorer nos services. Nous prenons des mesures raisonnables pour nous assurer que les informations personnelles que nous traitons sont exactes, complètes et à jour, mais nous comptons sur nos utilisateurs pour mettre à jour ou corriger leurs informations personnelles chaque fois que cela est nécessaire.
Accessing and updating personal information
Accès et mises à jour de vos informations personnelles
When you use PEDEGO ELECTRIC BIKES CANADA services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct or delete users? personal information. We provide the details for these procedures in the specific privacy notices or FAQs for these services.
Lorsque vous utilisez les services de PEDEGO ELECTRIC BIKES CANADA, nous nous efforçons de bonne foi de vous donner accès à vos renseignements personnels et de corriger ces données si elles sont inexactes ou de supprimer ces données à votre demande s’il n’est pas nécessaire de les conserver autrement. par la loi ou à des fins commerciales légitimes. Nous demandons aux utilisateurs individuels de s’identifier pour que les informations demandées puissent être consultées, corrigées ou supprimées, et nous pouvons refuser de traiter les demandes qui sont déraisonnables, répétitives ou systématiques, nécessitent un effort technique disproportionné, compromettent la vie privée d’autr difficileemnt réalisable (par exemple, des demandes concernant des informations résidant sur des bandes de sauvegarde), ou pour lesquelles l’accès n’est pas autrement requis. Dans tous les cas où nous fournissons l’accès à l’information et la correction, nous fournissons ce service gratuitement, sauf si cela nécessiterait un effort disproportionné. Certains de nos services ont des procédures différentes pour accéder, corriger ou supprimer des utilisateurs et renseignements personnels. Nous fournissons les détails de ces procédures dans les avis de confidentialité ou les FAQ spécifiques à ces services.
Changes to this Privacy Policy
Changements aux politiques de confidentialités
Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). Each version of this Privacy Policy will be identified at the top of the page by its effective date, and we will also keep prior versions of this Privacy Policy in an archive for your review.
Veuillez noter que cette politique de confidentialité peut changer de temps en temps. Nous ne réduirons pas vos droits en vertu de cette politique de confidentialité sans votre consentement explicite, et nous nous attendons à ce que la plupart de ces modifications soient mineures. Quoi qu’il en soit, nous publierons tout changement de politique de confidentialité sur cette page et, si les changements sont importants, nous fournirons un avis plus visible (y compris, pour certains services, une notification par courrier électronique des changements de politique de confidentialité). Chaque version de cette politique de confidentialité sera identifiée en haut de la page par sa date d’entrée en vigueur, et nous conserverons également les versions antérieures de cette politique de confidentialité dans des archives pour votre examen.
PEDEGO CARE 5-YEAR LIMITED WARRANTY
Please note the rider weight limit is 250 lbs.
Please contact an authorized Pedego dealer for warranty claims. If there is not a dealer nearby, please contact Pedego Canada headquarters for assistance.
Warranty Requirements:
1. Proof of purchase
2. Registration at the time of purchase
3. 160km (100-mile) tune up by an authorized Pedego dealer
4. Annual service by an authorized Pedego dealer
This warranty extends from the date of purchase, is offered only to the original retail purchaser, and is not transferable.
Pedego Canada (on behalf of Pedego Inc.) provides each original retail purchaser of a new Pedego bicycle a limited warranty against defects in materials and workmanship as follows:
Parts & Components
Original Pedego parts & components are covered by a five-year limited warranty.
This Limited Warranty does not cover:
1. Ordinary wear and tear not the result of defects in workmanship or materials. Wear and tear can be assessed by an authorized Pedego dealer. Parts not typically covered include but are not limited to:
1.1 Brake Pads
1.2 Rotors
1.3 Spokes
1.4 Tires/Tubes
1.5 Chains
1.6 Chain Rings
1.7 Cassettes
1.8 Parts compromised due to corrosion due to the elements (moisture, heat, etc).
1.9 Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
2. Labour charges for part replacement or changeover
3. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress
4. Scratches, dents and cosmetic damage not caused by Pedego
5. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible
6. Defects or damage to the Products caused by the use of accessories, products, or
ancillary/peripheral equipment not furnished or approved by Pedego with the Products;
7. Defects or damage caused by improper assembly, testing, operation, maintenance,
installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual
8. Defects or damage resulting from external causes, such as collision, fire, flooding,
windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source
9. Products used or purchased outside of Canada.
Batteries
Pedego batteries are covered by a 5 year prorated warranty.
◦ During the first 3 years of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on original purchase date.
◦ After the first 3 years of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at prorated cost will have a new 5 year warranty based on the prorated purchase date. Shipping costs are not included for the prorated portion of the warranty.
◦ No cash reimbursement will be made.
The credit is calculated as follows (months from original purchase date):
|
0-36 months |
Free repair or replacement |
|
37-42 months |
40% off replacement |
|
43-48 months |
30% off replacement |
|
49-54 months |
20% off replacement |
|
55-60 months |
10% off replacement |
Batteries can be assessed and found defective only by an authorized Pedego dealer or directly by Pedego Inc.
This Limited Warranty does not cover:
1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress
2. Scratches, dents and cosmetic damage, unless caused by Pedego Canada
3. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible
4. Ordinary wear and tear
5. Defects or damage to the Products caused by the use of accessories, products, or
ancillary/peripheral equipment not furnished or approved by Pedego Canada with the Products;
6. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual
7. Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source
8. Products used or purchased outside of Canada.
9. In addition, with respect to the Battery, this Limited Warranty does not cover defects or damage:
9.1. Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;
9.2. Where any of the seals on the Battery are broken or show evidence of tampering;
9.3 Where the Battery has been used in equipment other than the Bike for which it is specified
Frame Replacement
Pedego bicycle frames are covered by a lifetime replacement warranty for the original retail purchaser.
This warranty includes a replacement frame only; shipping costs are not included. Labour charges to changeover parts to replacement frame are not included. Changeover labour must be performed by an authorized Pedego dealer.
Pedego reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colours not in stock may be replaced with a compatible style and/or colour at the discretion of Pedego Canada or Pedego Inc.
Frame issues that are excluded from this warranty include but are not limited to:
1. Corrosion
2. Paint fade, scratches, impact marks
3. Impact damage
4. Non reversible modification (drilling/welding)
5. Chain guard mount to the frame if applicable
What are the limits on PEDEGO CANADA’s liability?
THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF Pedego INC or Its representatives RESPONSIBILITIES AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTS. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT WILL Pedego INC or ITS representatives BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, DATA, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT, EVEN IF Pedego INC or ITS representatives HAD REASON TO BELIEVE SUCH DAMAGES WERE POSSIBLE. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU.
Pedego INC or ITS representatives MAKE NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE OR SUITABILITY OF ANY THIRD-PARTY EQUIPMENT OR SOFTWARE USED IN CONJUNCTION WITH THE PRODUCT, OR THE ABILITY TO INTEGRATE ANY SUCH EQUIPMENT WITH THE PRODUCT. RESPONSIBILITY FOR THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD-PARTY EQUIPMENT AND SOFTWARE RESTS SOLELY WITH THE USER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRD-PARTY EQUIPMENT AND SOFTWARE.
Nothing in the Assembly Instructions & Owners Manual or Product information, instructions or advertisements is intended to create or be construed as an express warranty of any kind with respect to any Product. No agent, employee, dealer, representative or reseller is authorized to modify or extend this Limited Warranty or to make binding representations or claims, whether in advertising, presentations or otherwise, on behalf of Pedego INC regarding the Products or this Limited Warranty.
This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from province to province.
What is the procedure for resolving disputes?
The validity, interpretation, construction, and performance of these Terms of Warranty shall be governed by the laws of British Columbia, without giving effect to its principles of conflict of laws. EXCEPT WHERE PROHIBITED BY LAW, WHICH MAY INCLUDE THE PROVINCE OF QUEBEC, YOU AND Pedego INC or ITS representatives AGREE TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT, SUCH AS ACCESS TO DISCOVERY, ALSO MAY BE UNAVAILABLE OR LIMITED IN ARBITRATION. ALL DISPUTES WITH PEDEGO ARISING IN ANY WAY THESE TERMS OF WARRANTY OR THE SALE, VALUE, CONDITION OR PERFORMANCE OF THE BIKE MUST BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, AND NOT BY A COURT OR JURY, WITH THE SOLE EXCEPTION THAT NOTHING IN THIS PROVISION WILL PROHIBIT ANY SUCH DISPUTE FROM BEING RESOLVED AS AN INDIVIDUAL CLAIM IN A SMALL CLAIMS COURT. Any such dispute, whether arbitrated or brought in small claims court, will not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim, and specifically, without limitation of the foregoing, must not under any circumstances proceed as part of a class action or collective action. It is the express intent of the parties that any and all disputes will be resolved on an individual basis only, and that the arbitrator will not have the power to award class or collective relief or to determine or order that the dispute should proceed as a class or collective action, whether in arbitration or in any other forum or venue. The arbitration will be conducted before a single arbitrator, whose award must not exceed, in form or amount, the relief allowed by the applicable law. THE ARBITRATION WILL BE DECIDED BY NEUTRAL ARBITRATION AS PROVIDED BY THE COMMERCIAL ARBITRATION ACT (BRITISH COLUMBIA) AND YOU ARE GIVING UP ANY RIGHTS YOU MIGHT POSSESS TO HAVE THE DISPUTE LITIGATED IN A COURT OR JURY TRIAL. The arbitrator will decide all issues of interpretation and application of this arbitration provision and the Terms of Warranty. Judgment may be entered on the arbitrator’s final award in any court of competent jurisdiction.
Severability.
If any portion of this Limited Warranty is held to be illegal or unenforceable, such partial illegality or unenforceability shall not affect the enforceability of the remainder of the Limited Warranty.
PEDEGO CANADA
Box 656
Nelson, British Columbia V1L 5R4
Phone: 888-777-2066
Returns & Refunds
Retours et remboursements
Please note all purchases are final. If you have a problem with your order please contact us.
Veuillez noter que toutes les ventes sont finales. Si éprouvez une difficulté, avec votre commande, veuillez nous contacter.
Returns & Refunds Financing with Affirm
Retour et remboursements d’articles sous financement avec affirm
When purchased using financing with Affirm*, the electric bicycle(s) may be returned to the Authorized Pedego Canada Dealer at which the bike was picked up from or shipped back directly to Pedego Electric Bikes Canada for a refund from Pedego Electric Bikes Canada, subject to the following conditions. The electric bicycle must be in NEW condition. Electric bicycle(s) that show sign(s) of being ridden, including, but not limited to, mileage on the odometer, dirty tires or grips, worn brake pads, scuffed crank arms, modifications will not be accepted. No returns after 14 days of the customer receiving the electric bicycles will be accepted. For all accepted returns there will be a restocking fee of 15% of the electric bicycle retail price, plus the cost of shipping the bicycle back to the Pedego Canada warehouse. For assistance with shipping please call 1-888-777-2066 or email info@pedegocanada.ca to organize a return.
*Payment options through Affirm Canada Holdings Ltd. (“Affirm”) are subject to eligibility verification and approval. Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. For more information, please see https://www.affirm.com/en-ca/how-it-works.
Les vélos électriques peuvent être retournés au concessionnaire Pedego Canada agréé auprès duquel le vélo a été récupéré ou renvoyé directement à Pedego Electric Bikes Canada pour un remboursement de Pedego Electric Bikes Canada, sous réserve des conditions suivantes. Le vélo électrique doit être à l’état NEUF. Vélo (s) électrique (s) montrant des signes de conduite, y compris, mais sans s’y limiter, kilométrage au compteur , pneus ou poignées sales, plaquettes de frein usées, manivelles éraflées, ou modifications ne seront pas acceptées. Aucun retour après 14 jours de réception des vélos électriques par le client ne sera accepté. Pour tous les retours acceptés, des frais de restockage de 15% du prix de détail du vélo électrique seront facturés, plus les frais de retour du vélo à l’entrepôt de Pedego Canada. Pour obtenir de l’aide sur l’expédition, veuillez composer le 1-888-777-2066 ou envoyer un courriel à info@pedegocanada.ca pour organiser un retour.
*Les options de paiement par l’entremise d’Affirm Canada Holdings Ltd. (« Affirm ») sont assujetties à une vérification d’admissibilité et à une approbation. Votre taux sera compris entre 0 et 31,99 % TAEG (là où il est disponible et sous réserve des restrictions réglementaires provinciales). Le TAEG est offert en fonction de la solvabilité et est soumis à une vérification d’admissibilité. Tous les clients ne sont pas admissibles à un TAEG de 0 %. Les options de paiement dépendent de votre montant d’achat, et peuvent ne pas être disponibles dans toutes les provinces ou territoires. Les options de paiement seront indiquées à la caisse. Il peut être nécessaire d’effectuer un acompte (ou un paiement dû aujourd’hui). Les offres de financement peuvent varier de temps à autre et peuvent être modifiées ou annulées à tout moment. Pour plus d’informations, visitez le https://helpcenter.affirm.ca.
BC E-Bike Rebate Program – No return policy
Returns – BC E-Bike Rebate Program
- We do not accept returns from customers who participate in the BC E-Bike Rebate Program. We cannot provide you with a cash, debit refund, credit card refund, cash equivalent gift card or merchandise credit. Please make sure your decision to purchase an E-Bike is final.
Exchanges – BC E-Bike Rebate Program
- If you are a customer who participated in the BC E-Bike Rebate Program and your E-Bike is in some way defective, it may only be exchanged for another E-Bike of equal value (same cost/price) or higher.
